Your Customer Service & Tourism Training Specialist for Hawkes Bay

I'm a Senior Travel, Tourism & Customer Service Specialist based in Hawke's Bay.

Customer service is at the heart of everything I do. Exceptional service is not just about processes - it's about attitude, consistency, empathy, and creating memorable experiences. I'm dedicated to supporting individuals and businesses in elevating their customer service standards and building lasting client relationships.

With nearly two decades of experience in Travel, Tourism, Hospitality, and Customer Service education, and a career spanning both industry and teaching, I combine real-world expertise with a deep understanding of how to develop confident, work-ready professionals.

My career began in both leisure and corporate travel as a Reservations Consultant, where I gained first-hand experience in delivering high-level customer service, managing client expectations, and navigating complex travel logistics. Later, as a Business Development Manager with Accor, I strengthened my expertise in relationship management, sales strategy, and client engagement within the hotel sector.

Alongside my travel industry background, I have extensive hands-on hospitality experience - working in bar and restaurant environments, delivering service at weddings and private functions, supporting birthday and corporate events, and working in hospitality at a local football club. These roles have given me a grounded, practical understanding of front-line service excellence and the realities of high-pressure service environments.

For nearly 20 years, teaching Travel and Tourism has been a core part of my work, with a strong focus on customer service as the foundation of industry success. I'm passionate about equipping students and professionals with the communication skills, service mindset, and professional standards required to thrive in customer-facing roles.

“Customer service is at the heart of everything I do.”