Customer Service Courses & Workshops
Ever walked away from a business raving about how well you were looked after? That feeling is no accident, and it's exactly what your customers could be saying about you.
Whether you're front of house, on the phones, or replying to emails all day, the way you communicate shapes every customer's experience. This workshop gives you the practical skills and confidence to make every interaction count — with your customers and your colleagues. You'll walk out with tools you can use the very same day, and a fresh appreciation for the difference great service makes.
Service Excellence Workshop
This is Kiwihost's proven Service Excellence course - a workshop to transform your relationships with internal and external customers alike, with a focus on developing communication skills in all areas.
What’s covered
Key subject areas:
Customer needs & expectations: internal & external
Building customer relationships: trust, rapport & loyalty
Communicate professionally: face to face, over the phone, by email & messaging
Customer service essentials: first impressions, your attitude & body language
Email effectively: subjects, tone & proofreading
Difficult customers: why customers complain, identifying the source of challenges & resolving complaints
Telephone techniques: greetings, tone, and non-verbal communication
By the end of the workshop, you'll be able to:
Identify who your customers are, and recognise their needs & expectations
Understand how choosing your attitude can impact a customer's experience
Develop a positive, "can-do" outlook
Create a great first impression, every time
Become effective and professional in all areas of business communication
Resolve customer complaints and turn complaining customers into an opportunity for growth
Identify key moments in the customer experience, and provide Service Excellence to each and every customer
Who is the workshop designed for?
Anyone who wants to improve their customer relationships, or who would benefit from developing their communication and customer service skills. No experience needed, just a willingness to learn and a genuine interest in looking after people well.
Want something tailored to your industry?
Every business is different, and sometimes off-the-shelf isn't quite the right fit. Alongside the Service Excellence workshop, I can create a bespoke presentation tailored to your industry - whether that's tourism, hospitality, retail, or something else entirely.
And let's chat about what would work best for your team. I'd love to help you elevate your customer service.
