Got Questions? You’re in the right place.

KiwiHost is New Zealand's nationally recognised customer service training programme. It equips participants with practical skills to deliver exceptional customer experiences, communicate confidently, handle challenging situations professionally, and create positive experiences that keep customers coming back.

KiwiHost is ideal for anyone working with customers, including those in:

• Tourism

• Hospitality

• Retail

• Accommodation

• Visitor attractions

• Cafés and restaurants

• Local government

• Customer service roles

• Community organisations

Whether your staff are new to customer service or experienced professionals, KiwiHost provides valuable skills that can be applied immediately.

The Service Excellence course covers a range of practical customer service skills, including:

• Creating positive first impressions

• Effective communication

• Understanding customer expectations

• Handling difficult customers professionally

• Building confidence when dealing with people

• Going the extra mile

• Representing your organisation with pride

• Delivering memorable customer experiences

Training can be delivered as:

• Half-day workshops

• Full-day workshops

• Tailored sessions to suit your business needs

I’ll work with you to find the best option for your team.

Absolutely! Training can be delivered at your workplace or another suitable venue, making it convenient for your staff and reducing travel time.

Yes. Every business is different, so training can be tailored to reflect your industry, customer interactions, workplace scenarios, and organisational values.

Not at all. While KiwiHost was developed for the tourism industry, the skills taught are valuable for any organisation that interacts with customers or clients.

To ensure every participant receives an engaging, interactive, and personalised learning experience, our standard group size is up to 16 participants. Keeping class sizes small allows me to tailor discussions, activities, and real-life scenarios to your organisation, creating a more bespoke training experience that delivers meaningful results for both individuals and your business.

Yes. Participants who successfully complete the course receive a KiwiHost certificate of completion.

Excellent customer service leads to happier customers, stronger reputations, increased customer loyalty, positive word-of-mouth, and ultimately better business performance. Investing in your people is investing in your business.

I deliver the training, Karen Banks, an experienced educator with nearly 20 years of teaching Travel and Tourism and Customer Service. I combine industry experience with engaging, practical training that participants can immediately apply in the workplace.

Pricing depends on the size of your group, the training location, and whether you'd like a standard or customised programme. Please get in touch for a no-obligation quote.

Simply contact me by phone, email, or through the enquiry form on this website. I will discuss your needs and recommend the best training option for your team.

Yes. I proudly provide KiwiHost training throughout the East Coast region and am happy to discuss training opportunities in surrounding areas.

Kiwihost workshops are highly interactive, practical, and engaging. Rather than simply listening to presentations, participants take part in discussions, activities, real-life scenarios, and role-plays that build confidence and encourage lasting learning.