A man in a business suit and tie is sitting at a table in a cafe, smiling as a woman in a black shirt and apron hands him a tablet. There are cups and drinks on the table, and other people are visible in the background.

Expert Customer Service Training in Hawke’s Bay

Service your customers will love. It starts here.

Whether your team is welcoming visitors, handling tricky conversations, or turning first-time customers into regulars, the right training makes all the difference. Backed by KiwiHost's 30 years of customer service expertise across New Zealand, my Hawke's Bay and East Coast training gives your people practical skills they can use the very next day - more confidence on the front line, calmer handling of difficult situations, and customers who leave happy and come back. The result? A team that's proud of the service they deliver, and a business people recommend.


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Deliver an unforgettable experience
every time

KiwiHost has extensive experience helping Kiwi businesses serve up the kind of customer service people remember and come back for. Everything taught is built on research into what New Zealanders actually want from the people who serve them. Nothing imported, nothing off-the-shelf from overseas.

And here in Hawke's Bay and the East Coast, that training comes with a friendly local face. Hi, I’m Karen. I’ve spent nearly 20 years teaching customer service in travel and tourism, and just as importantly, I've lived it, from travel consulting to hotels, restaurants and events. I know what great service looks like under pressure, and I'll have your team delivering it with confidence.

meet your host
Two women wearing red tour guide uniforms and wide-brimmed hats, with the words 'Tourist Information' on their jackets, standing on a city street.
A woman with red hair in a striped shirt orders at a coffee shop counter, handing her payment to a barista with glasses, who is smiling and holding a coffee cup. Another smiling woman with curly hair observes in the background. The coffee shop has a modern, rustic interior with wooden accents and a chalkboard menu.
Two women at a nail salon counter with a manicurist performing a service. The salon is decorated with plants, hanging lights, and colorful wall decorations.

Every skill behind five-star service, in one workshop

Behind every glowing review is a set of skills anyone can learn. The Service Excellence Workshop covers the moments that matter most in customer service: creating a brilliant first impression, communicating professionally face-to-face, over the phone, and by email, and turning even the trickiest complaint into a loyal customer. It's warm, hands-on, and designed for anyone in a customer-facing role, whether they're seasoned pros or brand-new to the front line. Ready to see what it could do for your team?

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  • "The Customer Services Excellence Workshop was very informative and well delivered."

    —Amelia - NANZ

  • "The most meaningful thing I learnt was the BLAST and FFFF methods for handling complaints."

    —Team member - National Aquarium of New Zealand

  • "I learnt that a complaint is a gift and it will help me see differently. Thank you, I really enjoyed the workshop."

    —Sue Lewis - Napier Libraries

  • "The facilitator was really lovely."

    Workshop attendee - Visitor Services

  • " I like how the workshop was not delivered straight from a book, but adapted for the group and tailored towards each workplace."

    Jo - Napier isite.